Shipping Policy

Domestic Shipping

Since we believe in minimising wastage, most of our pieces are made-to-order. This means we process your pieces 48 hours after you've placed your order (in case you change your mind and want to cancel it). So, the products will be delivered within India in 7 business days. We provide free shipping across the country for orders above INR 5000. 

If you've Pre-ordered an item, order processing will commence from the date mentioned online, and the delivery timeline will be longer. Please refer to your order confirmation email for the estimated timelines on pre-ordered pieces.

All orders will be delivered to the address mentioned at the time of placing the order.  To help ensure timely delivery and avoid any misplacements, we request you double-check all details before confirming your order.

 

International Delivery 

We ship worldwide. Deliveries across the world, except in India, can cost somewhere between INR 1500-INR 3000 and above, depending on the country's location and the weight of the package. Delivery can take up to 7 business days from the day of dispatch (delivery times are approximate and not guaranteed). 

Basically Sui is not responsible for delays caused by shipping services, customs, and duties.  All applicable import and clearance fees are the responsibility of the customer.  This varies from each country and is dependent on your local government and laws.  

 

Failed Deliveries 

For any packages that fail to be delivered due to a customer being unavailable, incorrect contact details, multiple failed attempts to deliver, or refusal to pay - Basically Sui would not take responsibility for the parcel. Once it's sent back to us and should you require it to be delivered again, the shipping fees would have to be borne by you along with the return fee incurred.