Returns & Exchange Policy

The more you order, the happier we are! That said, we strongly encourage you to reach out if you have any questions or doubts about a product.  Please double-check all product details and triple-check sizing details. We're always happy to help with any queries to make your purchase as smooth as possible.

While we have strict quality checks in place, colour and print placements vary from piece to piece. This is often due to the fabric's nature, the screen settings you are viewing the product on, our resistance to over-treating our pieces with chemicals, and utilizing all fabrics dyed or printed to reduce wastage.

Cancellations

If you wish to cancel your order, you must reach out to us within 24 hours of placing the order.

Get in touch with us on hello@basicallysui.com

Sales and discounted items

We do not offer any exchange or return on discounted items. All sales are final.

Alterations

In case of any sizing issue, we'd be happy to make the required alterations for you.  Please reach out to us within 7 days of receiving the order to discuss any kind of alterations.  One free alteration is provided per piece. Any additional alterations apart from sizing issues or requests for additional trims along with the altered pieces will be charged extra. 

The return of the garment should be fulfilled by the customer. However, once the piece is altered Basically Sui will ship it back to you at their cost. 

Returns

We do not accept any returns unless the product received is damaged.

Custom orders are also not eligible for returns. 

From time to time we may make mistakes; we apologise in advance for that and hope that you will give us a second chance.

If you have received an incorrect or damaged item, please contact us with your order number and an image and description of the issue within  72 hours of delivery of the package. We will replace your order subject to examination of damages. 

Any issues reported after 72 hours will not be considered for replacement, as the package has been out of our warehouse for a considerable amount of time and in conditions beyond our control.

 

Exchange 

In cases where there are sizing issues, we will only be able to offer you an exchange for a different size or style. In case the size is not available, we shall provide store credit valid for 6 months. In case of style exchanges, the exchange must be selected from the products currently available on the website. As we work on limited edition prints and styles, selections from older or sold-out collections will not be accepted.

We do not accept usage of credit codes beyond their validity period, so please ensure the code is utilized within the validity period.

Products bought with credit codes or received as exchanges are not eligible for exchange or returns. All sales are final.  Credit notes are issued for a minimum order value; please note we do not refund or carry over credit notes issued in exchange. 

How to process your exchange

As we have limited quantities, you must reach out to us within 72 hours of receiving your order for us to process an exchange.

The piece must be returned to the Basically Sui HQ in Kolkata within 7 working days of submitting your exchange request.  The package must be returned unused - with original tags and packaging. Any items that do not pass these checks will be sent back to the customer. Any items received beyond 7 days of registering the exchange request will be sent back to the sender.

We do not offer exchange or return on international orders.

 

If you simply change your mind, we are terribly sorry, but we will not be able to accept the return or provide a refund. We will, however, encourage you to check with your friends and family, for they might like to take that piece off your hands. We hold the right to not accept a return in case the product is used, altered, or damaged by the customer.